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41.
|
Stakeholder perspective on urban transport system service quality
by WANG, Shu-Mei | FENG, Cheng-Min | HSIEH, Cheng-Hsien. Source: Total Quality Management & Business Excellence Material type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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42.
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Customer service quality improvement in the public sector through the internet
by HA, Sung Ho | LEE, Min Jung. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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43.
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Aprendiendo a partir de la reforma del Servicio Civil en Chile : algunas lecciones de interés para países latinoamericanos
by Cortázar Velarde, Juan Carlos. Source: Revista del CLAD Reforma y DemocraciaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Caracas : CLAD, feb. 2011Online access: Acesso Availability: No items available
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44.
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Lecciones aprendidas desde la experiencia española de análisis de la percepción ciudadana de los servicios públicos
by Pino, Eloísa del | DÍAZ PULIDO, José M. Source: Revista del CLAD Reforma e DemocraciaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Caracas : CLAD, feb. 2011Online access: Acesso Availability: No items available
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45.
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Customer satisfaction in Indian commercial banks through total quality management approach
by LENKA, Usha | SUAR, Damodar | MORAPATRA, Pratap K. J. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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46.
|
Calidad de las leyes : algunos puntos críticos
by CARRILLO GARCÍA, C. Yoel. Source: Legislação: Cadernos de Ciência de Legislação Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oeiras : INA, abr./ jun.2010Availability: No items available
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47.
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Avaliação de Impacto Legislativo no Brasil
by Meneguin, Fernando Boarato. Source: Legislação: Cadernos de Ciência de Legislação Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oeiras : INA, abr./ jun.2010Availability: No items available
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48.
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El fortalecimiento del papel del ciudadano en los sistemas de sanidad pública en Europa
by GARCÍA-LACALLE, Javier | MARTÍN, Emilio | Royo, Sonia. Source: Revista del CLAD reforma y democraciaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Caracas : CLAD, jun. 2011Online access: Acesso Availability: No items available
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49.
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Écouter les usagers : de la simplification à l'innovation
by WAINTROP, Françoise. Source: Revue Française d'Administration PubliqueMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : ENA, 2011Availability: No items available
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50.
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De l'administration démocratique à la démocratie administrative
by Chevallier, Jacques. Source: Revue Française d'Administration PubliqueMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : ENA, 2011Availability: No items available
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51.
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Calidad de servicio en farmacias tradicionales y de autoservicio : estudio de caso
by CASTELLANO, Susie | GONZÁLEZ, Pamela. Source: Revista Venezolana de GerenciaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Maracaibo : Universidad del Zulia, oct./dic. 2010Availability: No items available
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52.
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Satisfacción del cliente de la consulta externa de pediatría en clínicas privadas
by MORILLO CASTRO, Jorge Luis | MARCANO AULAR, Yelitza. Source: Revista Venezolana de GerenciaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Maracaibo : Universidad del Zulia, oct./dic. 2010Availability: No items available
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53.
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Os reflexos de Bolonha e a América Latina : problemas e desafios
by MELLO, Alex Fiúza de | DIAS, Marco Antonio Rodrigues. Source: Educação e Sociedade: Revista de Ciências da EducaçãoMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Campinas : CEDES, abr./jun. 2011Online access: Acesso Availability: No items available
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54.
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Empresas privadas e educação pública no Brasil e na Argentina
by LUZ, Liliene Xavier. Source: Educação e Sociedade: Revista de Ciências da EducaçãoMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Campinas : CEDES, abr./jun. 2011Online access: Acesso | Acesso Availability: No items available
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55.
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Uma avaliação do impacto da qualidade da creche no desenvolvimento infantil
by BARROS, Ricardo Paes de | CARVALHO, Mirela de | FRANCO, Samuel | MENDONÇA, Rosane | ROSALÉM, Andrezza. Source: PPE - pesquisa e planejamento econômicoMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Ipea, ago. 2011Online access: Acesso Availability: No items available
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56.
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Conhecimento não mede distância
by LOPES, Áurea | MACHADO, Luciana. Source: A RedeMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Bit Social , set. 2011Availability: No items available
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57.
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Saúde no Reino Unido e no Brasil : contrastes e desafios
by GONÇALVES, Anderson Ricardo Roman. Source: Ideias em GestãoMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : Faculdade AIEC, jul. 2011Online access: Acesso | Acesso Availability: No items available
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58.
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Distinguishing symbolic and evidence-based policies : the Brazilian efforts to increase the quality of basic education
by Vries, Michiel S. de. Source: International Review of Administrative SciencesMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Sage, sept. 2011Availability: No items available
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59.
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Perspectivas sociais e políticas da formação de nível médio : avanços e entraves nas suas modalidades
by FRIGOTTO, Gaudêncio | CIAVATTA, Maria. Source: Educação e Sociedade: Revista de Ciências da EducaçãoMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Campinas : CEDES, jul./set. 2011Online access: Acesso Availability: No items available
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60.
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O financiamento do Ensino Médio no Brasil : de uma escola boa para poucos à massificação barata da rede pública
by PINTO, Jose Marcelino de Rezende | AMARAL, Nelson Cardoso | CASTRO, Jorge Abrahão de. Source: Educação e Sociedade: Revista de Ciências da EducaçãoMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Campinas : CEDES, jul./set. 2011Online access: Acesso Availability: No items available
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